Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues.
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PREMIUM LOUNGE
Upgrade to experience the ultimate in convenience, comfort, and support for your application in a dedicated space with fewer queues.
Upgrading to our Premium Lounge gives you the space and comfort to submit your visa application in an exclusive environment without queues, and at a safe distance from other applicants.
You’ll enjoy privacy and a selection of complimentary refreshments while receiving one-to-one assistance and support from one of our experienced agents. Upgrade to Premium Lounge today to experience the ultimate in comfort and peace of mind.
Payment: Onsite
FLEXI APPOINTMENT
Don’t worry about delays and travelling during busy times when booking your appointment – choose flexi and arrive when it suits you.
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Flexi Appointment
Don’t worry about delays and travelling during busy times when booking your appointment – choose flexi and arrive when it suits you.
Even travelling locally right now can be unpredictable and stressful. Make life easier by booking a flexi appointment. You can arrive at the Visa Application Centre at any time during opening hours on the day of your appointment, so you can travel at less busy times when it’s safer and more convenient for you.
PRIME TIME APPOINTMENT
Can’t come to our visa centre during business hours?
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PRIME TIME APPOINTMENT
Can’t come to our visa centre during business hours?
Too busy to come to our Visa Application Centre during opening hours?
Choose a Prime Time Appointment and come outside of normal business
hours: we will stay open for you.
Payment: Onsite
Upgrade your application experience
Assisted Service
Want help scanning and uploading your documents?
Want to make sure that your documents have been scanned and uploaded correctly? No time to do this yourself? Get our staff to do this for you when you come to our Visa Application Centre for your appointment.
Payment: Onsite
Assisted Service Settlement
Your Sponsor needs help uploading documents for Settlement visa?
You want to ensure that your sponsor documents are scanned and uploaded correctly?
No time to do this yourself?
For an additional fee, documents can be sent by you, your sponsor, agent or representative, by post to the SCANNING HUB in the UK, along with the Payment Confirmation, Document Checklist and Declaration. If you purchase this standard service, documents will be scanned in 5 UK working days from receipt of the documents at the scanning hub in the UK. Click here to read more.
Payment: Only by bank transfer
Assisted Service Settlement Priority (London Hub only)
Your Sponsor needs help uploading documents for Settlement visa within 24h?
You want to ensure that your sponsor documents are scanned and uploaded correctly?
No time to do this yourself?
For an additional fee, documents can be sent by you, your sponsor, agent or representative, by post to the SCANNING HUB in the UK, along with the Payment Confirmation, Document Checklist and Declaration.
If you purchase this priority scanning service, documents will be scanned within 24 hours from receipt at the scanning hub in the UK.
Please note – this Added Value Service is not included in the Settlement Priority Visa service package and it is not mandatory to purchase this service with the Settlement Priority Visa service. Click here to read more.
Payment: Only by bank transfer
Keep My Passport
Enjoy the peace of mind of keeping your passport with you while you’re waiting for a visa decision.
There are many situations where you might need your passport while you’re waiting for your visa application to be processed. You may need to travel elsewhere or need it for ID purposes, or you may just prefer to keep it with you.
By choosing ‘Keep My Passport’, your access to your passport will not be impacted by any potential travel restrictions, and you have the security and reassurance of knowing that you have your passport with you if you need it. If you combine it with Express Courier Return, you will not need to return to our Visa Application Centre a second time, reducing the number of trips you need to make.
Please note that this service cannot be combined with any Priority service type.
Payment: Onsite
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KEEP MY PASSPORT
Enjoy the peace of mind of keeping your passport with you while you’re waiting for a visa decision.
There are many situations where you might need your passport while you’re waiting for your visa application to be processed. You may need to travel elsewhere or need it for ID purposes, or you may just prefer to keep it with you.
By choosing ‘Keep My Passport’, your access to your passport will not be impacted by any potential travel restrictions, and you have the security and reassurance of knowing that you have your passport with you if you need it. If you combine it with Express Courier Return, you will not need to return to our Visa Application Centre a second time, reducing the number of trips you need to make.
Please note that this service cannot be combined with any Priority service type.
Priority Visa Service (Non Settlement)
Get your application decision within 5 working days.
Payment: Onsite
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PRIORITY VISA SERVICE (NON SETTLEMENT)
You can pay for a Priority Visa service for your visit, work or study application (‘non settlement’). This will put your application at the front of the queue at every stage of the decision-making process. The cost of this service is in addition to your visa application fee and is non-refundable if the visa application is refused, or in exceptional cases, if it takes longer to process. Using the Priority Visa service does not guarantee that your application will be successful. All visa applicants must meet the requirements of the UK Immigration Rules.
How long does a Priority Visa application take?
UKVI aims to make a decision on your Priority Visa application, and contact you to let you know that your passport is ready to be collected within 5 working days from when you submit your biometric information.
However, every application is unique, and if your application is not straightforward, it may not be possible to meet this timescale. If this is the case, your application will still be put at the front of the queue at every stage of the decision-making process, and UKVI will aim to process your application within global customer service standards. Your application may not be straightforward if you have:
• been refused a visa for the UK, and/or;
• been refused leave to enter the UK, and/or;
• been deported, removed, or otherwise required to leave the UK, and/or;
• overstayed a period of leave in the UK, and/or;
• had leave to remain in the UK curtailed by the Home Office, and/or;
• been refused leave to remain in the UK by the Home Office, and/or;
• been refused a visa for Australia, Canada, New Zealand, the United States of America, or the Schengen countries, and/or;
• you have been interviewed, detained, or prosecuted by the police for any offence in the UK or elsewhere, and/or;
• you have an unspent criminal conviction in any country, and/or;
• you have committed a criminal offence in any country.
If you fall into one of these categories, you may not want to use the Priority Visa service, as UKVI may be unable to process your application within the 5-day timescale.
Who can use this service?
All customers may apply for the Priority Visa service apart from applicants who are applying for visas to visit other Commonwealth countries, British Overseas Territories, and Crown Dependencies (the Channel Islands and the Isle of Man), ECAA and EEA applications.
Priority Visa Service (Settlement)
Get your application decision within 30 working days.
Payment: Onsite
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PRIORITY VISA SERVICE (SETTLEMENT)
You can pay for a Priority Visa service which puts your family migration / settlement application at the front of the queue at every stage of the decision-making process. The cost of this service is in addition to your visa application fee and is non-refundable if the visa application is refused, or in exceptional cases, takes longer to process. Using the Priority Visa service does not imply or guarantee that your application will be successful. All visa applicants must meet the requirements of the UK
How long does a Priority Visa (family migration / settlement) application take?
UKVI aims to make a decision on your Priority Visa (family migration / settlement) application, and contact you to let you know that your passport is ready to be collected within 30 working days from when you submit your biometric information.
However, every application is unique, and if your application is not straightforward, it may not be possible to meet this timescale.
If this is the case, your application will still be put at the front of the queue at every stage of the decision-making process, and UKVI will aim to process your application within global customer service standards. Your application may not be straightforward if you have:
• been refused a visa for the UK, and/or;
• been refused leave to enter the UK, and/or;
• been deported, removed, or otherwise required to leave the UK, and/or;
• overstayed a period of leave in the UK, and/or;
• had leave to remain in the UK curtailed by the Home Office, and/or;
• been refused leave to remain in the UK by the Home Office, and/or;
• been refused a visa for Australia, Canada, New Zealand, the United States of America, or the Schengen countries, and/or;
• you have been interviewed, detained, or prosecuted by the police for any offence in the UK or elsewhere, and/or;
• you have an unspent criminal conviction in any country, and/or;
• you have committed a criminal offence in any country.
If you fall into one of these categories, you may not want to use the Priority Visa service, as UKVI may be unable to process your application within the 30-day timescale.
Who can use this service?
All customers applying to live permanently (‘settle’) in the UK under family migration routes, and where a full settlement visa fee is payable. ECAA and EEA applications are not eligible for this service.
If you are applying for an EEA family permit or an EUSS family permit you will get a decision as soon as possible after attending your appointment at the visa application centre.
Important: Please note that you should not purchase this service in conjunction with the Priority Visa Service (non settlement), you must choose one OR the other according to your visa type.
Form Filling Assistance
Need help completing your on-line application form?
Are you unsure how to answer certain questions in the online application form?
Do you have any questions about the information required for your application?
No problem: our experienced staff can guide you in this process.
Payment: Onsite
Group Service
The Visa Application Centre will arrange Group Appointment Service bookings for organisations, companies, tour operators and large families who want to apply at the same time at the Visa Application Centre but they have been unable to coordinate appointments online.
This service also includes preliminary bundling of passports, saving time to the group leader when picking up ready applications.
To arrange for the group appointment, please speak to one of the staff members in the Visa Application Centre or contact us via the Feedback and Complaints section.
No problem: our experienced staff can guide you in this process.
Please note:
Only people traveling together are considered a group;
Group appointments have to be scheduled at least 1 working day in advance, subject to availability;
This service does not guarantee that all applications will return on the same day as each application is treated separately.
Payment: Onsite
Application and Document Checks
Get support by experienced Visa Application Centre staff.
This service can be purchased once applicants have filled in and printed the Visa Application Form from Visa4UK, in order to have the form checked by TLScontact prior to sending to UKVI for processing.
TLScontact staff are unable to provide advice on what to put on the form, however, the Application and Document Checks service consist of checking that all the questions have been answered, and that required mandatory documents have been submitted.
If TLScontact find that there are missing documents, customers will have the option to submit these by e-mail after their appointment, within 7 calendar days, after submission of the Visa Application Form at the Visa Application Centre.
Please note:
Only people traveling together are considered a group;
This service can only be offered on the same day you are submitting your application at Visa Application Centre;
Using the ‘Application and Document Checks’ service does not imply or guarantee that applications will be successful.
Payment: Onsite
Travel Services
Global Rescue Membership
TLScontact is a Global Rescue Safe Travel Partner
Global Rescue provides the ultimate in reassurance for travellers in an uncertain world.
Payment: Online
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Global Rescue Membership
TLScontact is a Global Rescue Safe Travel Partner
TLScontact is committed to supporting your travel experience, from when you first apply for your visa right through to your safe return home. That’s why we are a Global Rescue Safe Travel Partner.
Global Rescue is a leader in the travel services industry, providing medical and security advisory and evacuation services to travellers around the world. With operations centres staffed 24/7/365 by experienced personnel, you’ll always speak to an expert on the first call to help you get the care you need.
