KEEP MY PASSPORT

Enjoy the peace of mind of keeping your passport with you while you’re waiting for a visa decision.

There are many situations where you might need your passport while you’re waiting for your visa application to be processed. You may need to travel elsewhere or need it for ID purposes, or you may just prefer to keep it with you.

By choosing ‘Keep My Passport’, your access to your passport will not be impacted by any potential travel restrictions, and you have the security and reassurance of knowing that you have your passport with you if you need it. If you combine it with Express Courier Return, you will not need to return to our Visa Application Centre a second time, reducing the number of trips you need to make.

Please note that this service cannot be combined with any Priority service type.

PRIORITY VISA SERVICE (NON SETTLEMENT)

You can pay for a Priority Visa service for your visit, work or study application (‘non settlement’). This will put your application at the front of the queue at every stage of the decision-making process. The cost of this service is in addition to your visa application fee and is non-refundable if the visa application is refused, or in exceptional cases, if it takes longer to process. Using the Priority Visa service does not guarantee that your application will be successful. All visa applicants must meet the requirements of the UK Immigration Rules. How long does a Priority Visa application take?

UKVI aims to make a decision on your Priority Visa application, and contact you to let you know that your passport is ready to be collected within 5 working days from when you submit your biometric information.

However, every application is unique, and if your application is not straightforward, it may not be possible to meet this timescale. If this is the case, your application will still be put at the front of the queue at every stage of the decision-making process, and UKVI will aim to process your application within global customer service standards. Your application may not be straightforward if you have:

• • been refused a visa for the UK, and/or;
• • been refused leave to enter the UK, and/or;
• • been deported, removed, or otherwise required to leave the UK, and/or;
• • overstayed a period of leave in the UK, and/or;
• • had leave to remain in the UK curtailed by the Home Office, and/or;
• • been refused leave to remain in the UK by the Home Office, and/or;
• • been refused a visa for Australia, Canada, New Zealand, the United States of America, or the Schengen countries, and/or;
• • you have been interviewed, detained, or prosecuted by the police for any offence in the UK or elsewhere, and/or;
• • you have an unspent criminal conviction in any country, and/or;
• • you have committed a criminal offence in any country.
If you fall into one of these categories, you may not want to use the Priority Visa service, as UKVI may be unable to process your application within the 5-day timescale.

Who can use this service?

All customers may apply for the Priority Visa service apart from applicants who are applying for visas to visit other Commonwealth countries, British Overseas Territories, and Crown Dependencies (the Channel Islands and the Isle of Man), ECAA and EEA applications.

If you are applying for an EEA family permit or an EUSS family permit you will get a decision as soon as possible after attending your appointment at the visa application centre.

PRIORITY VISA SERVICE (SETTLEMENT)

You can pay for a Priority Visa service which puts your family migration / settlement application at the front of the queue at every stage of the decision-making process. The cost of this service is in addition to your visa application fee and is non-refundable if the visa application is refused, or in exceptional cases, takes longer to process. Using the Priority Visa service does not imply or guarantee that your application will be successful. All visa applicants must meet the requirements of the UK How long does a Priority Visa (family migration / settlement) application take?

UKVI aims to make a decision on your Priority Visa (family migration / settlement) application, and contact you to let you know that your passport is ready to be collected within 30 working days from when you submit your biometric information.

However, every application is unique, and if your application is not straightforward, it may not be possible to meet this timescale.

If this is the case, your application will still be put at the front of the queue at every stage of the decision-making process, and UKVI will aim to process your application within global customer service standards. Your application may not be straightforward if you have:

• • been refused a visa for the UK, and/or;
• • been refused leave to enter the UK, and/or;
• • been deported, removed, or otherwise required to leave the UK, and/or;
• • overstayed a period of leave in the UK, and/or;
• • had leave to remain in the UK curtailed by the Home Office, and/or;
• • been refused leave to remain in the UK by the Home Office, and/or;
• • been refused a visa for Australia, Canada, New Zealand, the United States of America, or the Schengen countries, and/or;
• • you have been interviewed, detained, or prosecuted by the police for any offence in the UK or elsewhere, and/or;
• • you have an unspent criminal conviction in any country, and/or;
• • you have committed a criminal offence in any country.
If you fall into one of these categories, you may not want to use the Priority Visa service, as UKVI may be unable to process your application within the 30-day timescale.

Who can use this service?

All customers applying to live permanently (‘settle’) in the UK under family migration routes, and where a full settlement visa fee is payable. ECAA and EEA applications are not eligible for this service.

Important: Please note that you should not purchase this service in conjunction with the Priority Visa Service (non settlement), you must choose one OR the other according to your visa type.

SUPER PRIORITY VISA

The Super Priority Visa service is the fastest way to secure a visa decision. This service will give eligible customers a decision by end of the next working day from their appointment at the Visa Application Centre. Applications submitted on the last working day of the week or the last working day immediately before a public holiday will be available for collection the next working day. The Super Priority Visa service is optional and has a fee in addition to the visa fee.

If you are a national of the country in which you are applying, or are lawfully resident in that country, you can use the Super Priority Visa service for types of visa provided in the table below.

If you are applying for any other visa type or for a visa to visit a Commonwealth country, a British Overseas Territory or a Crown Dependency (the Channel Islands and the Isle of Man), you should not use the Super Priority Visa service.

Using the Super Priority Visa service does not imply or guarantee in any way that your visa application will be successful. All applications must meet the requirements of the relevant UK Immigration Rules. Your application may not be straightforward if any of the following apply to you:

• • You have been refused a visa for the UK;
• • You have been refused leave to enter the UK;
• • You have been deported, removed, or otherwise required to leave the UK;
• • You have overstayed a period of leave in the UK;
• • You have had leave to remain in the UK curtailed by the Home Office;
• • You have been refused leave to remain in the UK by the Home Office;
• • You have been refused a visa for Australia, Canada, New Zealand, the United States of America, or the Schengen countries;
• • You have been interviewed, detained, or prosecuted by the police for any offence in the UK or elsewhere;
• • You have an unspent criminal conviction in any country;
• • You have committed a criminal offence in any country.

If one of these applies to you then you may not want to use the Super Priority Visa service, as UKVI may be unable to process your application. You will not be offered a refund of the Super Priority Visa fee if one of these applies to you and you choose to use this service.

If you choose to use the Super Priority Visa service and UKVI is unable to process your application by end of the next working day, UKVI will contact you to inform you and to advise you when you can expect a decision.

Customers applying in categories for which a Biometric Residence Permit (BRP) will be generated should be aware that if their application is successful, their BRP will be produced and available for collection in the UK in accordance with the advice on the BRP collection letter that they will receive from UKVI. You must collect the BRP either before the vignette sticker in your passport expires or within ten days of arriving in the UK, whichever is later. Please note that your BRP may not be ready for collection on the first day that you arrive in the UK.

Please note that this service is not compatible with the “Keep My Passport” service, which means customers only need to submit their passport once a decision has been reached.

ON DEMAND MOBILE VISA SERVICE

Our On-Demand Mobile Visa service brings the application process to the location of your choice.

If you live a long way from your nearest Visa Application Centre, or if you’re travelling as a group, our On-Demand Visa service provides the ultimate in convenience.

We can arrange for our experienced agents to travel to you to accept your visa applications – whether that is in your home, office, or any other suitable location.

You can submit your documentation and biometric data without having to travel, and receive personalised support throughout.

It’s ideal for groups who want to submit their applications at the same time, and for anyone who would prefer not to have to travel to their nearest visa centre.

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*Make sure to select the On Demand Mobile Visa service in the Reason for Contact filter.

To have your request accommodated in a short time, please provide the following details:

• • Your location (full address);
• • Your preferred date and time;
• • The number of people who will apply for a UK visa (including the full names of every applicant);
• • Your telephone number.

Travel Insurance

A comprehensive range of travel insurance products to give you peace of mind at any budget.

When preparing for a trip, choosing the right travel insurance can provide reassurance that you are ready for any eventuality. Travel insurance provides the best protection to help you deal with any unforeseen events while you are away. Depending on the policy you choose, you can be protected from incurring costs associated with emergency healthcare and medical repatriation, unexpected quarantine, air ticket cancellation, and the loss or theft of luggage, papers, and more.

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