These terms and conditions of service (hereunder referred to as “Terms and Conditions”) apply without limitation or qualification to any and all services (hereunder referred to as “Service” or “Services”) offered and provided by TLScontact on behalf of UK Visas and Immigration or on its own behalf to persons (hereunder referred to as “Applicant”, “Applicants”, “Customer”, or “you”, “your”) wishing to submit a visa application to UK Visas and Immigration through TLScontact and to the eventual provision of information by TLScontact concerning such visa application.

The Terms and Conditions concern, depending on the type of your visa application, the following services, comprising in particular:

• • the booking of your appointment at the VAC after completion of your visa application form on the GOV.UK website and payment of your visa fee to UKVI,
• • the submission of your visa application and of all supporting documentation (either through our assisted scanning service or through the self-upload service) in accordance with the requirements set out on the Website,
• • the enrolment of your biometric data (fingerprints and photo) unless you benefit from an exemption,
• • the transfer of your application to UKVI and,
• • the return of your travel document to the VAC.

These Terms and Conditions also govern the purchase by you of any and all optional services or products which TLScontact may provide in addition to the described above visa application services (hereunder referred to as “Added Value Service(s)”) for easy and comfortable submission of your visa application.

These Terms and Conditions may be consulted on the Website at any time. All amendments of these Terms and Conditions made from time to time shall be published on the Website. The amended Terms and Conditions, as displayed on the Website, shall prevail over any other previous version or over any other conflicting document.

In the absence of evidence to the contrary, the data recorded in the TLScontact information system shall constitute proof of all transactions entered into with the Customer.

These Terms and Conditions shall be recognised as the contract governing the provision of Services between TLScontact and the Applicant. The Customer acknowledges that prior to submitting a visa application, he or she has read and understood these Terms and Conditions and agrees to abide by them, without limitation or qualification.

The Customer represents and warrants that he or she has the requisite capacity to contract and receive the Service offered by TLScontact.

These Terms and Conditions are not applicable to any and all services provided and/or decisions made concerning your visa application by UKVI, notably to UKVI regulated services, such as including but not limited to the Priority or Super Priority Visa Services (with or without settlement in the United Kingdom), the price of which is collected by TLScontact solely on behalf of UKVI or the collection by TLScontact solely on behalf of UKVI of additional mandatory fees charged to some visa applicants by UKVI.

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To order any Service to be provided by TLScontact, the Applicant is required to complete the different steps such as further detailed here.

Applicants may, if available, purchase Added Value Services via the Website or at the VAC thus requiring an additional fee to be paid to TLScontact. Added Value Services are optional and do not guarantee that your visa will be granted or that your visa application will be processed in priority to other applications, except to the extent that you purchase a UKVI Priority or Super Priority service, in which case you should refer to the UKVI terms and conditions for any further detail concerning these services. A list of Added Value Services offered by TLScontact is published here.

TLScontact will only accept an order for the Services if the Applicant has previously confirmed, in such manner as TLScontact may determine, to abide by these Terms and Conditions prior to submitting his or her visa application. Such a confirmation constitutes the proof of the contract for provision of Services to You. A service booking shall not be deemed final until TLScontact has acknowledged acceptance of the order and has received full payment of the relevant fee.

TLScontact reserves the right to cancel or refuse any order in the event of a pending dispute with the Customer regarding the payment of a previous order.

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3.1 TLScontact Added Value Service Fee sold by TLScontact

The Added Value Services are provided at the current price as displayed on the Added Value Services page and at the VAC.

The price is inclusive of value-added tax and displayed in EURO. The price is firm and non-revisable and includes all taxes, duties, fees and other levies imposed by local authorities. TLScontact reserves the right to change the price at any time in the case of all orders placed after the effective date of a price revision.

TLScontact will issue the Customer with an invoice upon payment of the order for Added Value Services placed with TLScontact.

The Customer expressly acknowledges and agrees that the price of some Added Value Services, such as the On-Demand Mobile Visa Service, cannot be determined in advance, as it will depend on factors that cannot be known in advance, including but not limited to the venue of the appointment requested by the Customer other than a TLScontact Centre, the timing of the appointment, the number of applicants, etc.

Except if otherwise stated in article 6 hereinafter, the Added Value Service fees are non- refundable and non-transferable once the Added Value Service is completed, whether or not a visa is ultimately granted to you by UKVI or whether or not you decide to withdraw your visa application.

3.2 UKVI visa fees, UKVI optional services fees and UKVI additional mandatory user pay fees

The amount of all of these above-mentioned fees is determined exclusively by UKVI. TLScontact has no control over and does not accept any liability whatsoever for increases or amendments to these UKVI fees. These fees are stated including value-added tax in EURO.

Generally speaking, these fees are paid directly to UKVI, except for service fees which TLScontact is authorised to collect from Applicants for and on behalf of UKVI.

If you have a question regarding the refund of the aforementioned fees, you should consult the UKVI general terms and conditions of service by clicking on the following UK Visas and Immigration terms and conditions of service. TLScontact accepts no claims for the refund of such UKVI fees, which are not to be addressed to TLScontact.

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4.1 The price is payable in full on the day the Customer places the order, in accordance with the procedure specified on the Website or at the VAC, by secure payment method:

• • By credit/debit card, or
• • In cash (at the TLScontact Centre), or
• • By cheque (at the TLScontact Centre), or
• • By telephone, or
• • By any other means of payment accepted by TLScontact after these General Terms and Conditions have come into force.

TLScontact will issue a receipt for the transaction upon receipt of payment.

You will remain liable to pay all fees charged by your payment card issuer. Before making the payment, you are advised to consult the bank that issued your payment card regarding any charges and interest you may incur by using this payment method.

4.2 Payment data is encrypted before transfer using the 256-bit SSL encrypted protocol.

TLScontact shall not be required to provide or supply the Added Value Services or Products if the price has not been paid in full in advance subject to the aforementioned terms and conditions.

Payments made by the Customer will not be deemed final until TLScontact has received the amounts due.

For further information on payment terms, please leave a message on the Contact us page of the Website.

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TLScontact undertakes to use its reasonable endeavours to provide the Services to Applicants depending on the appointment date that they have chosen.

TLScontact will process all visa applications with reasonable care and skill and in accordance with all the procedures prescribed by UKVI.

TLScontact does not guarantee that any error on your visa application form will be detected as we do not undertake to verify any information you provide. You are responsible for ensuring that all the information and documentation you provide is accurate, true and up to date.

TLScontact accepts no liability whatsoever arising from any delay in the provision of the Services caused by any event or by any third party, which is beyond the control of TLScontact.

The timeframe for a decision on your visa application from UKVI is outside of the influence of TLScontact and cannot be guaranteed by TLScontact. Making use of the Priority or Super Priority visa service, if applicable, will not guarantee that your visa application will be expedited or processed more quickly. Applicants are recommended not to make bookings related to their travel prior to receiving a decision on their visa application. If Applicants are required to make such bookings in advance, they should consider a reasonable timeline for the processing of their visa application prior to making such bookings.

Applicants bear responsibility to carefully read and understand the requirements set out in the visa application forms, complete them truthfully and with correct and accurate information, to provide the correct supporting documentation, to ensure that they have a valid passport (not damaged or expired) as well as to check the validity of the visa issued (including with regard to the period, number of entries, purpose etc.) when they receive it.

Applicants shall provide valid contact details to TLScontact in case any issue arises with their visa application or if additional documentation is required. TLScontact accepts no responsibility for any losses arising from an inability to contact an Applicant due to a lack of contact details provided, or in the event that an Applicant’s mobile phone is switched off, disconnected or not equipped with voice mail.

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Firstly, the Customer is expressly advised that the price of Added Value Services paid to TLScontact cannot be refunded on the grounds that UKVI has refused the visa application or that the Customer has decided to cancel the visa application after having submitted the application, once the procedure is underway.

Secondly, the Customer is expressly advised that any and all visa application fees paid to UKVI or paid to TLScontact solely for and on behalf of UKVI are not subject to a right of cancellation with TLScontact and any refund request for such visa fees is to be addressed solely to UKVI, such as already mentioned in clause 3.2 here above.

TLScontact fees are non-refundable and non-transferable once the Added Value Service is completed or once your visa application has been transferred to UKVI.

6.1. Online purchase of Added Value Services

6.1.1 The Customer is expressly advised that the right of retraction exists only for orders of Added Value Services placed exclusively via the TLScontact Website, to the exclusion of Added Value Services sold at a TLScontact Centre.

For online purchases, the Customer has a cooling off period of 14 days, starting the day after the date on which the sale contract is entered into, to exercise his or her right of retraction vis-à-vis TLScontact and to cancel the order, without having to justify such cancellation or pay any penalties. To duly exercise this right of retraction, the Customer must notify the Service Provider of his or her decision to cancel, before the end of the aforementioned cooling off period, using the cancellation form that may be downloaded here, or by any other notification devoid of ambiguity, sent by post to TLScontact France, 54 ter Rue de Châteaudun, 75009 Paris or to our Contact Us page, citing the order the Customer wishes to cancel.

If the right of retraction is exercised within the aforementioned period, solely the price for the Services ordered shall be refunded to the Customer, no later than 14 days after TLScontact has received notification of the Customer’s decision to cancel.

The Customer is advised that, given the specific nature of the Services and the time required for them to be performed, some of the foregoing provisions may not be applicable. The Customer is invited to take note of all of the points mentioned in clause 6.1 below in order to fully understand the circumstances liable to render the right of retraction inapplicable and/or limit the refund.

6.1.2 The Customer is advised that:

• • If the provision of an Added Value Service has commenced with the Customer’s agreement and has been completed before the end of the 14-day cooling off period, the Customer shall not be entitled to exercise the right of retraction, which he or she expressly waives.
• • If the provision of a Service has commenced with the Customer’s agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customer’s decision to cancel.

Specifically, the foregoing provisions have the following consequences:

1. 1. With regard to the Prime Time Appointment service, which allows you to arrange an appointment outside the TLScontact Centre’s normal appointment times, you expressly acknowledge and agree that provision of the service commences upon purchase of said service, insofar as, once your purchase is completed, TLScontact initiates the administrative and organisational procedures to ensure that your appointment takes place within your chosen time slot. Accordingly:

If you have scheduled an appointment before the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel the Service less than 5 (five) days before your appointment, TLScontact will be authorised to withhold 50% (fifty per cent) of the price of this service corresponding to the costs of the administrative and organisational procedures triggered by the provision of this Service until receipt of notification of your decision to cancel the Service.

If you have scheduled an appointment before the end of your 14-day cooling off period and you attend the appointment to submit your visa application, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been provided in full, with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment before the end of your 14-day cooling off period and you fail to attend the appointment, without TLScontact having been notified, prior to the appointment, of your decision to cancel the Added Value Service, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been provided in full (appointment time slot booked for you despite the fact that you failed to attend, without TLScontact having been notified of your decision to cancel prior to the appointment), with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment after the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel before the end of the 14 days and less than 5 (five) days before your appointment, TLScontact will be authorised to withhold 50% (fifty per cent) of the price of this service corresponding to the costs of the administrative and organisational procedures triggered by the provision of this Service until receipt of notification of your decision to cancel the Service.

If you have scheduled an appointment after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of the 14 days OR if you fail to attend the appointment without TLScontact having been notified of your decision to cancel the Service before the end of the 14 days, no refund will be issued.

2. With regard to the Premium Lounge service, which entitles you to a privileged space and extra services when you visit the TLScontact Centre, you expressly acknowledge and agree that provision of this service commences upon purchase, insofar as, once your purchase is completed, TLScontact initiates the administrative and organisational procedures to ensure that your visa application may be submitted at a place reserved for you and under privileged conditions. Accordingly:

If you have scheduled an appointment before the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel the Service less than 5 (five) days before your appointment, TLScontact will be authorised to withhold 50% (fifty per cent) of the price of this service corresponding to the costs of the administrative and organisational procedures triggered by the provision of this Service until receipt of notification of your decision to cancel the Service.

If you have scheduled an appointment before the end of your 14-day cooling off period and you attend the appointment before the end of your 14-day cooling off period, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been provided in full, with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment before the end of your 14-day cooling off period and you fail to attend the appointment, without TLScontact having been notified, prior to the appointment, of your decision to cancel the Added Value Service, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been provided in full (privileged space reserved for you despite the fact that you failed to attend, without TLScontact having been notified of your decision to cancel prior to the appointment), with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment after the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel before the end of the 14 days and less than 5 (five) days before your appointment, TLScontact will be authorised to withhold 50% (fifty per cent) of the price of this service corresponding to the costs of the administrative and organisational procedures triggered by the provision of this Service until receipt of notification of your decision to cancel the Service.

If you visit your TLScontact Centre after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

If you have opted for the Premium Lounge service without an appointment, you may only be refunded under the conditions applicable to the Flexi Appointment/Walk In Without Appointment service referred to below.

3. With regard to the Group Appointment Service, which allows you to make a group appointment for organisations, companies, travel agencies or large families wishing to submit their visa applications at the same time at the same TLScontact Centre, you expressly acknowledge and agree that this service commences upon purchase, insofar as, once your purchase is completed, TLScontact initiates the administrative and organisational procedures to ensure that your appointment takes place at your chosen venue within your chosen time slot. Accordingly:

If you have scheduled an appointment before the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel the Service less than 5 (five) days before your group appointment, TLScontact will be authoris ed to withhold 50% (fifty per cent) of the price of this service corresponding to the costs of the administrative and organisational procedures triggered by the provision of this Service until receipt of notification of your decision to cancel the Service.

If you have scheduled an appointment before the end of your 14-day cooling off period and you attend the appointment, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment before the end of your 14-day cooling off period and you fail to attend the appointment, without TLScontact having been notified, prior to the appointment, of your decision to cancel the Added Value Service, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full (appointment time slot booked for you despite the fact that you failed to attend, without TLScontact having been notified of your decision to cancel prior to the appointment), with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment after the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel before the end of the 14 days and less than 5 (five) days before your group appointment, TLScontact will be authorised to withhold 50% (fifty per cent) of the price of this service corresponding to the costs of the administrative and organisational procedures triggered by the provision of this Service until receipt of notification of your decision to cancel the Service.

If you have scheduled an appointment after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of the 14 days OR if you fail to attend the appointment without TLScontact having been notified of your decision to cancel the Service before the end of the 14 days, no refund will be issued.

4. With regard to the On Demand Mobile Visa Service, which allows you to submit your visa application for the United Kingdom in the comfort of an appointment venue other than a TLScontact Centre which you have chosen with TLScontact’s agreement, you expressly acknowledge and agree that the service commences upon purchase, insofar as, once your purchase is completed, TLScontact initiates the administrative and organisational procedures to ensure that your appointment takes place at the agreed venue on the agreed date. Accordingly:

If you have scheduled an appointment before the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel the Service less than 5 (five) days before your appointment, TLScontact will be authorised to withhold 70% (seventy per cent) of the price of this service corresponding to the costs of the administrative and organisational procedures triggered by the provision of this Service until receipt of notification of your decision to cancel the Service.

If you have scheduled an appointment before the end of your 14-day cooling off period and you attend the appointment before the end of your 14-day cooling off period, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment before the end of your 14-day cooling off period and you fail to attend the appointment, without TLScontact having been notified, prior to the appointment, of your decision to cancel the Added Value Service, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full (privileged space reserved for you despite the fact that you failed to attend, without TLScontact having been notified of your decision to cancel prior to the appointment), with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment after the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel before the end of the 14 days and less than 5 (five) days before your group appointment, TLScontact will be authorised to withhold 70% (seventy per cent) of the price of this service corresponding to the costs of the administrative and organisational procedures triggered by the provision of this Service until receipt of notification of your decision to cancel the Service.

If you have scheduled an appointment after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to attend your appointment without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

5. With regard to the Prime Time on Demand service, which allows you to schedule an appointment to submit your visa application for the United Kingdom at a TLScontact Centre outside normal opening days and times. The appointment will only be granted once the date and time have been agreed by TLScontact and the payment made by the Customer. You expressly acknowledge and agree that the service commences upon purchase of the service, insofar as, once your purchase is completed, TLScontact initiates the administrative and organisational procedures to ensure that your appointment can take place. Accordingly:

If you have scheduled an appointment before the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel the Service less than 5 (five) days before your appointment, TLScontact will be authorised to withhold 70% (seventy per cent) of the price of this service corresponding to the costs of the administrative and organisational procedures triggered by the provision of this Service until receipt of notification of your decision to cancel the Service.

If you have scheduled an appointment before the end of your 14-day cooling off period and you attend the appointment, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment before the end of your 14-day cooling off period and you fail to attend the appointment, without TLScontact having been notified, prior to the appointment, of your decision to cancel the Added Value Service, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full (appointment time slot booked for you despite the fact that you failed to attend, without TLScontact having been notified of your decision to cancel prior to the appointment), with your agreement, before the end of your 14-day cooling off period.

If you have scheduled an appointment after the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel before the end of the 14 days and less than 5 (five) days before your appointment, TLScontact will be authorised to withhold 70% (seventy per cent) of the price of this service corresponding to the costs of the administrative and organisational procedures triggered by the provision of this Service until receipt of notification of your decision to cancel the Service.

If you have scheduled an appointment after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of the 14 days OR if you fail to attend the appointment without TLScontact having been notified of your decision to cancel the Service before the end of the 14 days, no refund will be issued.

6. With regard to the Extended Passback Hours service, which allows you to collect your passport at your TLScontact Centre outside opening times, you expressly acknowledge and agree that this service commences upon purchase, insofar as, once your purchase is completed, TLScontact initiates the administrative and organisational procedures to ensure that you can collect your passport outside the TLScontact Centre opening times. Accordingly:

If you are due to collect your passport before the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel the Service before the agreed date but less than 5 (five) days before the agreed collection date, TLScontact will be authorised to withhold 50% (fifty per cent) of the price of this service corresponding to the costs of the administrative and organisational procedures triggered by the performance of this Service until receipt of notification of your decision to cancel the Service.

If you are due to collect your passport before the end of your 14-day cooling off period and you visit the TLScontact Centre for this purpose, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If you are due to collect your passport before the end of your 14-day cooling off period and you fail to attend the appointment arranged for this purpose, without TLScontact having been notified, prior to the appointment, of your decision to cancel the Added Value Service, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full (appointment time slot booked for you despite the fact that you failed to attend, without TLScontact having been notified of your decision to cancel prior to the appointment), with your agreement, before the end of your 14-day cooling off period.

If you are due to collect your passport after the end of your 14-day cooling off period and TLScontact receives notification of your decision to cancel before the end of the 14 days but less than 5 (five) days before the agreed collection date, TLScontact will be authorised to withhold 50% (fifty per cent) of the price of this service corresponding to the costs of the administrative and organisational procedures triggered by the provision of this Service until receipt of notification of your decision to cancel the Service.

If you are due to collect your passport after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of the 14 days OR if you fail to attend the appointment without TLScontact having been notified of your decision to cancel the Service before the end of the 14 days, you will receive no refund.

7. With regard to the Express Courier Return service, which allows you to have your passport returned, once your application has been processed, without having to collect it in person from a TLScontact Centre, you expressly acknowledge and agree that this service commences at the time when you carry out the administrative and biometric procedures required for submitting your visa application to the TLScontact Centre. It is at this time that TLScontact initiates the administrative procedures to arrange the return of your passport by express courier. Accordingly:

If you carry out the administrative and biometric procedures required for submitting your visa application (with or without an appointment) AND your passport is returned to you (date of dispatch) before the end of your 14-day cooling off period, without TLScontact having been notified of your decision to cancel the Service before your passport is returned (date of dispatch), you acknowledge that you will forfeit your right to cancel and expressly waive this right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period and, before receipt of such notification, you fail to show up in order to carry out the requisite submission procedures at the TLScontact Centre (with or without an appointment), TLScontact will refund you the price of the Service.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period but after you have carried out the requisite submission procedures at the TLScontact Centre (with or without an appointment) and if your passport has not yet been returned (date of dispatch), TLScontact will be authorised to withhold the full amount that has been paid for this service corresponding to the costs of the administrative procedures triggered by the provision of this Added Value Service until receipt of notification of your decision to cancel the Service.

If you visit your TLScontact Centre (with or without an appointment) after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre (with or without an appointment) without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

8. With regard to the Keep My Passport service, which allows you to keep hold of your passport while your visa application is being processed, you expressly acknowledge and agree that this service commences and is performed in full at the time when you carry out the administrative and biometric procedures required for submitting your visa application to the TLScontact Centre. Accordingly:

If you choose to visit the TLScontact Centre (with or without an appointment) before the end of your 14-day cooling off period in order to submit your visa application, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period and, before receipt of such notification, you fail to show up at the TLScontact Centre (with or without an appointment), TLScontact will refund you the price of the Service.

If you visit your TLScontact Centre (with or without an appointment) after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre (with or without an appointment) without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

9. With regard to the SMS Notification service, whereby you receive an SMS informing you that your application has been processed and that you can collect your passport from your TLScontact Centre, you expressly acknowledge and agree that this service commences at the time when you carry out the administrative and biometric procedures required for submitting your visa application to the TLScontact Centre. It is at this time that TLScontact initiates the technical procedures to ensure your SMS notification is registered. Accordingly:

If you choose to submit your visa application at your TLScontact Centre (with or without an appointment) AND the SMS is sent to you before the end of your 14-day cooling off period, without TLScontact having been notified of your decision to cancel the Service before the SMS is sent, you acknowledge that you will forfeit your right of retraction and expressly waive this right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period, whether at the time or after your visa application is submitted to your TLScontact Centre, TLScontact will refund you the price of the Service.

If you visit your TLScontact Centre (with or without an appointment) after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre (with or without an appointment) without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

10. With regard to the Form Filling Assistance service, whereby you receive assistance filling in your visa application form from a member of TLScontact’s staff, who will record and transcribe your verbal replies in accordance with your statements, without being authorised to provide any advice regarding your replies, you expressly acknowledge and agree that this service commences and is performed in full at the time when you carry out the administrative and biometric procedures required for submitting your visa application to the TLScontact Centre. Accordingly:

If you choose to visit the TLScontact Centre (with or without an appointment) and carry out the procedures for submitting your application before the end of your 14-day cooling off period, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period and, before receipt of such notification, you have not carried out any application submission procedures at the TLScontact Centre (with or without an appointment), TLScontact will refund you the price of the Service.

If you visit your TLScontact Centre (with or without an appointment) to carry out your application submission procedures at the TLScontact Centre after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre to carry out your application submission procedures (with or without an appointment) without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

11. With regard to the Application and Document Check service whereby, after you have filled in and printed out the Visa4UK visa application form, checks will be carried out to verify that you have answered all the questions on the visa application form and that you have submitted all the requisite documentation in support of your visa application, you expressly acknowledge and agree that this service commences and is performed in full at the time when you carry out the administrative and biometric procedures required for submitting your visa application to the TLScontact Centre. Accordingly:

If you choose to visit your TLScontact Centre (with or without an appointment) before the end of your 14-day cooling off period, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period and, before receipt of such notification, you fail to show up at your TLScontact Centre (with or without an appointment), TLScontact will refund you the price of the Service.

If you visit your TLScontact Centre (with or without an appointment) after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre (with or without an appointment) without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

12. With regard to the Photocopy service, which allows you to photocopy, at a TLScontact Centre, documents for your visa application for which you have no copy or only a poor copy, you expressly acknowledge and agree that this service is performed in full at the time when you make the photocopies when submitting your visa application. Accordingly:

If you submit your visa application at a TLScontact Centre before the end of your 14-day cooling off period and you make the prepaid photocopies at the time you submit your application, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period and if you did not make the prepaid photocopies when you submitted your visa application, TLScontact will refund you the price of the Service.

If you visit your TLScontact Centre (with or without an appointment) after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre (with or without an appointment) without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

13. With regard to the Printing service, which allows you to print out all of your visa application documents at a TLScontact Centre, you expressly acknowledge and agree that this service is performed in full at the time when you carry out the administrative and biometric procedures required for submitting your visa application. Accordingly:

If you submit your visa application at a TLScontact Centre before the end of your 14-day cooling off period and you use this service when you submit your visa application, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period and if this service was not performed when you submitted your visa application, TLScontact will refund you the price of the Service.

If you visit your TLScontact Centre (with or without an appointment) after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre (with or without an appointment) without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

14. With regard to the Added Value Services such as for instance the Assisted service, the Assisted Service Settlement, Assisted Service Settlement Priority which allows you the scanning and uploading of your supporting documents at our VAC by a TLScontact agent and where applicable the sending of your supporting documentation by post to a scanning hub location, you expressly acknowledge and agree that this service is fully performed at the time when you carry out the administrative and biometric procedures required for submitting your visa application. Accordingly:

If you submit your visa application at a TLScontact Centre before the end of your 14-day cooling off period and you use this service when you submit your visa application, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period and if this service was not performed when you submitted your visa application, TLScontact will refund you the price of the Service.

If you visit our TLScontact Centre (with or without an appointment) after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre (with or without an appointment) without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

15. With regard to the Flexi Appointment/Walk In Without Appointment service, which allows you to visit the TLScontact Centre at any time without an appointment, you expressly acknowledge and agree that this service commences and is performed in full at the time when you visit the TLScontact Centre in order to carry out the administrative and biometric procedures required for submitting your application. Accordingly:

If you choose to submit your visa application in person at your TLScontact Centre before the end of your 14-day cooling off period, you acknowledge that you may no longer exercise your right of retraction and expressly waive said right, insofar as the Service will have commenced and will also have been performed in full, with your agreement, before the end of your 14-day cooling off period.

If TLScontact receives notification of your decision to cancel the Service before the end of your 14-day cooling off period and, before receipt of such notification, you fail to show up at your TLScontact Centre to submit your visa application, TLScontact will refund you the price of the Service.

If you visit your TLScontact Centre after the end of your 14-day cooling off period and TLScontact has not been notified of your decision to cancel the Service before the end of this period OR if TLScontact receives notification of your decision to cancel the Service after the end of your 14-day cooling off period OR if you fail to visit your TLScontact Centre without TLScontact having been notified of your decision to cancel the Service before the end of your 14-day cooling off period, no refund will be issued.

7.1 UKVI gives no competence and powers whatsoever to TLScontact regarding the assessment of visa applications or decision-making regarding visa applications. As a result, TLScontact accepts no liability regarding the decisions made by UKVI on your visa application or regarding any delay by UKVI in the assessing of your visa application or for the request of further information on your visa application.

TLScontact accepts no liability for loss, delays or non-issuance of any visa or visa application arising from or in connection with (such as but not limited to) incomplete application forms, incorrectly or falsely completed application forms, and inaccurate, incomplete or false supporting documentation.

TLScontact accepts no liability to any Applicant or any other person relying on or benefiting from any visa application for any costs or expenses incurred in reliance on or in anticipation of receiving a visa, whether within a particular timescale or at all, such as but not limited to any travel, and/or accommodation arrangements made.

TLScontact accepts no liability for any loss of profit, business interruption, loss of business or business opportunity, wasted expenditure, or any other business or occupation related loss or damage suffered or incurred as a result of delay, misplacement, loss or damage of applications, passports or other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application.

TLScontact accepts no liability to any Applicant or any other person relying on or benefiting from any application visa for any indirect, punitive, incidental, special, or consequential damages or any damages whatsoever due to delay, misplacement, loss or damage of applications, passports and other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application.

TLScontact shall not be considered to be in breach of contract and liable in any way for any delay, loss, damage to any passport or any other document or the visa application due to an event outside of the control of TLScontact such as but not limited to any accident, theft, natural calamities and not arising out of a wilful default committed by TLScontact.

TLScontact shall not be liable for any loss, delays, damages to any visa application, passport or any other documents occurred or caused by any third party and outside of the control of TLScontact.

TLScontact shall bear no liability for any delays, loss or damage to any visa application, any passport or any other documents, caused by, or occurring whilst in the possession of any third party postal or courier service, including transportation of visa applications, passports or any other documents between TLScontact and UK Visas and Immigration or when being returned to the Applicant by TLScontact.

In the exceptional case of an Applicant’s submitted passport being lost or seriously damaged leading the passport to be in an unusable condition due to gross negligence committed by TLScontact, TLScontact will refund to the Applicant solely and exclusively any fee that might have been paid for a TLScontact Added Value Service (excluding any and all optional added value services fees or any other mandatory visa application fee collected by TLScontact for and on behalf of UKVI) and the fee charged by the government of the Applicant’s home country for the replacement of the lost or damaged passport through a normal replacement procedure upon submission of the payment receipt by the Applicant in order to claim a refund. TLScontact shall not pay to the Applicant any other costs incurred by the Applicant to obtain the replacement of his or her passport, including without limitation, travel charges, accommodation charges, loss of time, loss of business or business opportunities.

Any complaints regarding the decision made in response to your visa application should be sent solely to UK Visas and Immigration.

7.2 TLScontact guarantees, in accordance with the governing law and without additional payment, the Customer against any defect in the provision of the Added Value Service.

In order to assert his rights, the Customer must inform TLScontact, in writing, of the existence of such a defect within a maximum period of 15 (fifteen) days from the provision of the Added Value Service.

TLScontact will reimburse or rectify (as far as possible and at the sole discretion of TLScontact) the Added Value Service determined to be defective by TLScontact as soon as reasonably possible following TLScontact's finding of the defect. Any reimbursement will be made by any means practised and accepted by TLScontact.

This TLScontact guarantee is strictly limited to the reimbursement or rectification of the Added Value Service effectively paid by the Customer and TLScontact cannot be considered responsible or at fault for any delay or non-provision resulting from the occurrence of a case of force majeur or the occurrence of any act attributable to the Customer or to UK Visas and Immigration.

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TLScontact is authorised to collect personal data from Applicants in relation to visa applications for the UK, including information provided through printed and website application forms, passports or other documents. This information may as an example include names, addresses, contact details, place of birth, passport details, employment details, travel details, etc.

TLScontact only requests, collects and processes personal data which is strictly required for the purposes of providing the Services to you. You hereby consent to the collection, storage, processing and submission of your personal information by TLScontact as well as the cross-border transfer of your personal information should this be required by UKVI for the processing of your visa application.

You hereby consent and acknowledge that TLScontact may be required to transfer your personal data to partners entrusted with the strict provision of any or all Services subject to the Terms and Conditions. For any service not covered by these Terms and Conditions which may be offered by a third party to you, TLScontact will only share your data if you agree to do so. All third-party partners undertake to provide a sufficient level of protection in respect of your personal data in order to ensure the security of your personal data.

Your Personal data is also retained and processed separately by UKVI in accordance with its data protection policies and procedures.

In accordance with and subject to the applicable law and regulations, Applicants may have various rights with regard to the processing of their personal data, such as the right to be informed, to access, alter, rectify or erase their personal data, or to object to and restrict processing of their personal data as well as a right to data portability.

These rights may be exercised in accordance with the conditions and procedures set out on the Privacy Notice and applicable to our Visa Application Centre.

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The content of the Website is the property of TLScontact and is protected by intellectual property laws.

All reproduction of this content in whole or in part is strictly forbidden and is liable to constitute an act of infringement.

Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. created (including at the Customer’s request) for the purposes of providing or supplying Added Value Services or Products. The Customer therefore agrees not to reproduce, or use said studies, designs, models, prototypes, etc. without TLScontact’s express prior written authorisation, for which TLScontact shall be entitled to request financial consideration.

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These Terms and Conditions and the transactions ensuing therefrom shall be governed solely and exclusively by the laws of France.

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All disputes arising from or in connection with the transactions of provision of Services entered into pursuant to the Terms and Conditions that cannot be resolved amicably between TLScontact and the Customer shall be exclusively referred to the courts with jurisdiction in accordance with the laws of France.

The Customer is informed that he or she may in any event have recourse to conventional mediation, in particular with the Commission for consumer mediation (C. consom. Art. L 612-1) or with existing sectoral mediation bodies or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

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The Customer acknowledges that these Terms and Conditions have been communicated to him or her, in legible and comprehensible form, before placing the order and entering into the contract, together with all the requisite information, including the following:

• - The essential features of the Services, taking into account the means of communication employed;
• - The price of the Services;
• - If the contract is not to be performed immediately, the timeline in which TLScontact is able to provide the Service ordered online;
• - Information regarding the identity of TLScontact, its postal address, telephone number(s) and email address, and information regarding its operations if this is not obvious from the context,
• - Information on legal and contractual warranties and the conditions regarding their enforcement;
• - Digital content features and, where applicable, interoperability;
• - The availability of contractual mediation in the event of a dispute;
• - Information regarding the right of cancellation (existence, conditions, deadlines, procedures for exercising this right and model cancellation form), termination procedures and other important contractual terms and conditions;
• - Accepted payment methods.

By requesting a Service via the Website OR at the VAC, the Customer agrees to abide by and accepts the Terms and Conditions without limitation or qualification, as well as the obligation to pay for the Services. This is expressly acknowledged by the Customer, who in particular waives the right to rely on any conflicting document, which shall not be enforceable against TLScontact.

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TLScontact at its sole discretion, may change, amend, cancel or withdraw any of the Terms and Conditions at any time without any prior notice in accordance with article 1 here above.

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To the attention of TLScontact: (PLEASE INDICATE TLSCONTACT ADDRESS)

• • Order date:
• • Order number: .............................................................................
• • Customer name: ..........................................................................
• • Customer address including email address: ......................................................................

Customer signature (solely for notification by printed copy of this form):

Download Cancellation Form

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